How can we help?

Kongi is a shopping app that lets you shop your favorite brands in one place, check out once, and get credit to spend on your next order.

Kongi is available in the US on iPhone, Android and kongi.co.

No, Kongi is free to use. You only pay for the items you buy, plus shipping and tax.

Each brand ships its items directly to you.

Once your order ships, you will receive an email with your tracking information so you can track your package online. You can also check on your order any time in Orders, under You in the app or in your account menu on kongi.co.

Items from different brands ship separately, so you may receive more than one package for a single order.

Yes! You can cancel your order until we've placed it with the brand. Open your order and select Cancel Order. If your order is already on its way, you can return it once it arrives.

Each brand sets its own shipping rate. You will see the shipping cost in your bag and at checkout before you pay.

Not at this time. Kongi ships to addresses in the US only.

Once your order is delivered, open it and select Return This Item. Choose a reason, and we will email you a return label.

Returns follow each brand's return policy, counted from the day your order is delivered. You can find the policy on the product before you buy, and your delivery email shows your last day to return. Final sale items cannot be returned.

While exchanges are not offered, you can return your item for a refund and place a new order.

Your refund is issued once the brand receives your return. Please allow 5 to 10 business days for a card refund to show on your statement. Any credit you used is returned to your balance.

Some brands charge a return fee or don't refund original shipping. You will see your refund amount before you send your return.

We're sorry to hear that! Please email support@kongi.co within 30 days of delivery, or of the day it was due, with your order number and photos, and we would be happy to help. In the app, open your order and tap Get Help with This Order.

Brands pay Kongi to reach shoppers, and we share that money with you as credit as you browse and buy. Amounts vary.

Your credit is applied automatically at checkout, before your card. To save it for later, untick Use Credit.

Yes, credit expires 12 months after it's added to your balance.

No, credit can only be used on Kongi.

Any credit you used on that order is returned to your balance.

Invite your friends from the app. When a friend signs up with your invite and makes their first purchase, you both get up to $200 in credit.

Anyone who is new to Kongi and lives in the US. Accounts that share a card, address or phone number don't qualify, and the bonus is removed if your friend's first purchase is fully returned.

We accept credit and debit cards, Apple Pay on iPhone, and your Kongi credit.

Your card is charged when you place your order. It will appear on your statement as KONGI.

Yes! In your bag or at checkout, select Have a Promo Code? and enter your code. Only one code can be used per order.

In the app, go to You › Account.

In the app, go to You › Notifications.

In the app, go to You › Account › Delete Account. On kongi.co, go to Settings › Delete Account. Please note that deleting your account removes your credit and order history and cannot be undone.